Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
Before You Start
- Check your local gambling laws and ensure online casino play is legal in your jurisdiction.
- Set a strict budget: only deposit money you can afford to lose, and never chase losses.
- Verify the casino holds a valid license from a reputable authority such as the Malta Gaming Authority (MGA) or UK Gambling Commission. For Pokerstars casino, the license details are displayed on the footer of the site.
- Read the terms and conditions for bonuses carefully, especially wagering requirements, game contributions, and withdrawal limits.
- Ensure you have stable internet and a supported device. Pokerstars casino is mobile-optimized and works as a progressive web app (PWA) from your browser.
- Prepare identification documents (passport, utility bill, payment method proof) for the KYC process before you request a withdrawal.
Account Setup
- Go to https://poker-stars.it.com/ and click the “Register” or “Join” button.
- Fill in the registration form with your personal details: full name, date of birth, email address, and residential address. Use the exact information as on your ID.
- Choose a username and a strong password (at least 8 characters with uppercase, numbers, and symbols). Enable two-factor authentication (2FA) if available.
- Select your preferred currency and enter any applicable bonus code if you have one. Review the bonus terms before accepting.
- Accept the terms and conditions and confirm that you are over 18. Click “Create Account.”
- Check your email for a verification link and click it to activate your account. You can now log in and make your first deposit.
Bonus Math
Understanding wagering requirements is crucial. Suppose Pokerstars casino offers a 100% welcome bonus up to €500 with a 35x wagering requirement on the bonus amount. You deposit €200 and receive a €200 bonus, giving you €400 in total balance. The wagering requirement is 35 × €200 = €7,000. This means you must wager €7,000 before you can withdraw any winnings from the bonus.
Game contributions vary: slots usually count 100%, while table games like blackjack contribute only 10%. If you play only slots, the effective wagering is €7,000. But if you mix in blackjack, you need to wager more. For example, if you wager €3,000 on slots (100% contribution) and €2,000 on blackjack (10% contribution), your wagering progress is (€3,000 × 100%) + (€2,000 × 10%) = €3,000 + €200 = €3,200. You still need to wager another €7,000 – €3,200 = €3,800. Always check the terms for game weighting to avoid surprises.
| Game Type | Contribution % |
|---|---|
| Slots (selected) | 100% |
| Table Games (blackjack, roulette) | 10% or lower |
| Video Poker | 20% |
| Live Casino | 10% |
Safety & Licensing
Pokerstars casino operates under a license from the Malta Gaming Authority (MGA) and the UK Gambling Commission, ensuring rigorous standards for player protection, random number generation, and data security. The site uses SSL encryption to protect your personal and financial information. Additionally, they promote responsible gambling tools such as deposit limits, time-outs, and self-exclusion. Remember that winnings from an MGA-licensed casino are generally tax-free for recreational players in most jurisdictions, but always check your local tax laws.
Payment Methods
Pokerstars casino offers a variety of secure payment options. Below is a summary of the most common methods.
| Method | Min Deposit | Max Deposit | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa | €10 | €10,000 | 2–5 business days | None |
| Mastercard | €10 | €10,000 | 2–5 business days | None |
| Skrill | €10 | €10,000 | Up to 24 hours | None |
| Neteller | €10 | €10,000 | Up to 24 hours | None |
| Bank Transfer | €20 | €50,000 | 3–7 business days | May apply |
Troubleshooting
- Login issues: Clear your browser cache and cookies, or try incognito mode. If you forgot your password, use the “Forgotten Password” link to reset it. If 2FA is enabled, ensure you have your authentication code.
- Game not loading: Check your internet connection. If using a PWA, try refreshing or reopening the app. Disable any VPN or ad-blocker that may interfere.
- Withdrawal pending: First ensure you have met all wagering requirements and your account is fully verified. Withdrawals can take up to 48 hours for e-wallets and 3–5 days for cards.
- Verification documents rejected: Make sure the documents are clear, colour, and up-to-date. The name on the documents must match your account exactly. Re-upload with better quality or contact support for guidance.
- Bonus not credited: Double-check that you entered the bonus code correctly and that your deposit meets the minimum requirement. Contact live chat if it still doesn’t appear.
Need to Know
How do I verify my Pokerstars account?
You need to provide a clear copy of your government-issued ID (passport or driver’s license), a recent utility bill (within 3 months), and proof of payment method (screenshot of card or e-wallet). Upload them via the “My Account” section under “Verification.”
What are the minimum age requirements?
You must be at least 18 years old, or the legal gambling age in your country, whichever is higher. Pokerstars casino will verify your age when you attempt to withdraw.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gambling section. These limits are mandatory for player protection and can be reduced immediately, but increased only after a 7-day cooling-off period.
How long do withdrawals take?
E-wallet withdrawals are processed within 24 hours, card withdrawals take 2–5 business days, and bank transfers may take 3–7 business days. The casino processes withdrawals within 24 hours after approval.
Are there any fees for withdrawals?
Pokerstars casino does not charge fees for most withdrawal methods. However, your bank or e-wallet provider may impose a small fee. Always check with your provider.
What happens if I forget my password?
Click the “Forgotten Password” link on the login page. You’ll receive a reset link via email. If you have set up security questions, you may need to answer them.
Is Pokerstars casino safe for real money play?
Yes, the casino is licensed by the MGA and UKGC, uses SSL encryption, and undergoes regular audits by independent testing agencies. Responsible gambling tools are available.
Can I play on mobile?
Yes, the site is fully mobile-optimized and works as a progressive web app (PWA). You can add it to your home screen for quick access. No app download is required from app stores.
Worth Knowing – Delayed Withdrawal
If your withdrawal is delayed beyond the expected processing time, follow these steps:
- Check your account verification status: incomplete KYC is the most common cause. Submit all required documents if not already done.
- Review wagering requirements: ensure you have completed all bonus playthrough before requesting a withdrawal. Incomplete wagering can cause delays.
- Contact customer support via live chat (available 24/7) or email at support@pokerstars.com. Provide your username and reference the withdrawal ID.
- If you still experience delays after 48 hours, escalate to a supervisor or file a complaint with the licensing authority (MGA or UKGC).
- Typically, e-wallet withdrawals are fastest; bank transfers and card payments take longer due to banking processes.
By following the steps in this guide, you’ll be well-prepared to enjoy Pokerstars casino responsibly. Remember to always gamble within your means and take advantage of the tools available to stay in control.